Excuse me if I am venting a little bit. At work today I helped one of my co-workers with some issues she was having. Now mind you she has not been working with us very long. Actually she is fresh out of training, and today was her second day on the phones. I helped her once earlier in the day and I thought she had it. Come to find out she really didn’t and when I spoke to her again she was on the verge of tears and about to walk away. At first I thought something had happened, but come to find out she was having major difficulty with the apps and navigating the systems. When I spoke with her at the end she had come to tell me she wanted to resign. I calmed her down and actually talked to her as a person not just another task that had to be done. I got her to continue with her last hour of the day.
The reason I bring this up is not so much the fact to keep someone working to do their job as is to show a little kindness, a little compassion, a little care. Just to talk to someone to help them over the hump that might be stopping them from succeeding. I cannot tell you how upset I was not because my colleagues didn’t assist her but because they didn’t even try to understand or help her. We all have been there where she is at that moment. We all know how it feels…and nothing. In the position I am in as well as my colleagues, we have no time limit, or production, or demand other then answering questions from our agents. We are essentially support for them. But yet this woman calls in and is her second day and is asking for help and no one helps. WHY?
I know the world moves fast and people forget sometimes but it seems more and more today people care less. They don’t put a little more effort forth unless there is something in it for them or they are told to they have to. I’m not saying everyone out there is like this but we all have had those moments. All I ask of everyone is to not brush someone off or ignore someone who is asking for help. That person may just need someone to listen to them and it could make all the difference for them as well as you.